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| Our Clients and What They Say About Us…. | |
 | Eurotunnel |
Eurotunnel operates the Channel Tunnel, the innovative 50km high-speed transport system linking the UK and the Continent. By offering crossing times of just 35 minutes and an uninterrupted service 365 days per year, Eurotunnel is now clearly the market leader on the cross-channel market, for both tourist and freight traffic. Since its inception, the company has achieved considerable respect for its services to customers. For more information on Eurotunnel, please visit www.eurotunnel.com | Sales & Marketing Director, Eurotunnel Shuttle Services |
| “Eurotunnel has extensive ambitions regarding growth in terms of customers and profit. Within the context of achieving this growth, Eurotunnel has worked with Focus2020 to define a CRM strategy for the tourist market. Focus2020 provided us with an in-depth review of Eurotunnel’s CRM requirements and capabilities; they helped us identify where the company currently is, where Eurotunnel should be and highlighted a path to a successful CRM implementation. We are very impressed with the professionalism that Focus2020 have shown who have proved to be an asset to the Eurotunnel team. Our customer communication and interaction has already shown improvement – something that we hope will continue. We are very aware that CRM is an on-going process and have just re-appointed Focus2020 to help us with the next phase of the project.” NEXT PAGE | |