Enabling Customer Value Management Excellence Welcome to Focus2020 Focus2020 is a completely impartial Customer Value Management / Customer Relationship Management (CVM / CRM) consultancy, advising and helping businesses maximise their customer profitability and Return on Investment (ROI). We believe that the most important factor to business success is a sound CVM / CRM strategy that will allow businesses to deliver optimal value to its customers at the maximum benefit and profit to the business.